FAQs

Do you ship worldwide?
Yes, we ship to most countries around the world.


How long will my order take to deliver?
Deliveries should reach within 7-12 business days upon dispatch to all countries that we deliver to.

Please do note delivery times may vary according to destination country’s custom restrictions (though we don't wish this on anyone). For some countries, delivery times may be longer than our standard indicated delivery time frame.

In the event the Recipient is not available at the time of delivery, a notice card may be left by the postal service to advise on how and where your delivery can be collected.


How much do you charge for shipping?
We provide FREE SHIPPING for orders above $51. We charge $2.99 for shipping to for orders below $51. There is also an optional Express Shipping upgrade for $20 USD.


What are my payment options?
We accept payments by Visa, Mastercard, American Express and Paypal.
All prices displayed are in USD$.


What are my delivery options?
For express shipping, we offer DHL eCommerce & DHL express shipping. Standard shipping will be delivered by direct line shipping to ensure your order reaches you within delivery timeframe as displayed here.


How secure is your site?
BRVE Luxury processes payments using Paypal payment gateway. We take security very seriously, all payments are verified by Paypal to prevent fraud.


Can I amend my order?
You may amend your order as much as you like before you click “complete order”. After this point, you will be not be able to make further amendments to your order. If you have entered wrong personal details or ordered the wrong item, please contact us immediately within the first 12 hours from order placement.

Our Exchanges & Return policy is available to customers prior to checkout page. Should you wish to cancel your order, please note a cancellation fee of $5 will be incurred, deductible from your total refundable amount. Note that you're only allowed to cancel within 24 hours from the time you've placed your order.


When will I receive my order confirmation email or tracking number?
An Order Confirmation email will be sent to you upon confirmation of the successful purchase transaction. Shipping Confirmation emails are generally sent out within 24-48 hours after the processing and dispatch of your order from our warehouse.

If you do not receive an order confirmation or shipping confirmation email for your order, it's likely they could have been marked as spam or there may be a typo within the email address found in your order. Some email providers may mark our emails as spam or completely block them. Do check your spam folder for emails about your order and make sure to add our emails to your safe list.

You can also send us an email at hello@brvelux.com with your order number/ details and we will be happy to check for you.


Can I return or exchange an item?
Please refer to our policy on Exchanges & Returns.

Our policy on Exchanges & Refunds are available to customers prior to checkout page.


What if my parcel is shown to be delivered but I have not received it yet?
If your tracking information states that your package was delivered and you have not received it, please firstly contact your postal service and lodge an inquiry with them.

BRVE Luxury does not hold responsibility for packages that state to be delivered. We do not issue refunds for packages that have been confirmed by the postal services to be delivered


What if I received a faulty item?
We are terribly sorry if this happened. We would like to sort out any faults immediately. If would like to exchange the faulty item for the same item, send us an email at hello@brvelux.com


How long is your post-purchase warranty?
We offer a post-purchase warranty for a period of six months from date of purchase. For any related queries, do reach out to us at hello@brvelux.com or visit our T&C page for further information.


Why have I not received my refund (if applicable)?
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take up to 10 business days before your refund appears on your bank statement.
If you’ve done all of this and you still have not received your refund yet, please contact us at immediately.


What should I do if I have provided the incorrect shipping details?

Please contact us immediately if you noticed that your shipping details are incorrect. 

Note that we are unable to allow any amendments once your parcel has been dispatched.

Should your parcel be returned to sender, please note that we will be required to pass on a subsidised reshipping postage fee of US$5 (per item). Do ensure you update us via email with the correct and complete address as soon as you can.


Will I have to pay for additional taxes or duties on my order?
You will be liable for all import duties, customs and taxes applicable to your order.

Please be aware that BRVE Luxury does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.

Since these fees are not computed nor applied to orders by us, please contact your local customs office to find out more information if you are unsure of the charges.

If you refuse any delivery due to taxes/duties charge, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.